Dynaflex Winners


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General Terms and Conditions

Effective January 1, 2010

Through continual development Dynaflex Products has an on going development program where twelve to Fifteen parts are being developed weekly, to this effect some parts shown are not always currently available as they may be under development due to the fact that the catalog is printed with a future vision in mind.

Minimum Order
A $100.00 minimum order is required to process any order.
Any order placed not at the minimum will automatically be billed
at the minimum order requirement.

Quantity
Sold in Standard Cartons only (a 10% surcharge will be added for broken case quantities).

Terms
1% - 10, Net 30 days with approved credit (All export shipments to be paid in U.S. dollars).

Credit
All orders will be shipped COD, or cash in advance, unless an open account has been established.

Freight – USA only
Freight Collect – All orders under $1,000.00
Freight Prepaid – All orders over $1,000.00

Freight – Export only
Freight Collect
(All shipping costs, including duties, brokerage fees, drayage, etc. will be at purchaser’s cost).

Shipping Locations
Main Warehouse – Los Angeles, CA
Regional Warehouse – Dallas, TX

Shipping Errors
Only merchandise shipped in error will be exchanged or qualify for a credit. Goods must be returned prepaid within 30 days of receipt with a Return Goods Authorization (RGA). Dynaflex Products has the right to inspect goods prior to shipment for credit. Upon acceptance for responsibility by Dynaflex Products, all shipping charges will be credited. The merchandise must be carefully wrapped and boxed to prevent damage. Ship freight prepaid to Dynaflex Products (location of shipping destination to be determined by a Dynaflex factory representative only).

Returns and Adjustments
Dynaflex Products will allow up to one stock return per year, not to exceed 5% of the previous years purchases. Each approved Return will require a 15% restocking charge and a two for one
offsetting order. Only current catalog items in resalable condition, and boxed will be allowed credit. All returns must be a minimum of $150.00 and have prior written approval. There is a 15 Day deadline to get an RGA back to us from date of issue if later then the deadline the RGA will be voided. RGA’s must be returned in full if not the remaining balance on the RGA will be voided. Obsolete parts will be accepted up to 12 months following the date discontinued in the current price list. Non-cataloged or custom ordered items are not returnable. Returns will be credited at the lower of the current or July 1, 2008 price list. Annual returns will only be accepted within the appointed quarter in which your company name begins with.

Customers:
A – F: First Quarter
G – K: Second Quarter
L – Q: Third Quarter
R – Z: Fourth Quarter

A written copy from Dynaflex of the Return Goods Authorization (RGA) is required prior to returning merchandise. All returns must be shipped prepaid to Dynaflex, Commerce, CA and have the RGA number clearly and boldly marked on the outside of the shipping box (s) or the shipment may be rejected. An RGA is only valid for 30 days after being issued if received after this time frame the shipment will be rejected.

All shipping costs, including duties, brokerage fees, drayage, etc., will be at purchaser’s cost.

Special Order Products
Return on special order products will only be allowed for defects in material or workmanship as covered under the Limited Warranty section of these terms and conditions.

Obsolete Parts
Obsolete parts, discontinued parts, or parts that are over one year old from date of original shipment may not be returned for credit.

Claims
Only Prepaid Freight Claims will be considered. Damaged or short package claims must be reported in writing within 15 Days of receipt of order to claims@dynaflexproducts.com or our customer service department at 800-334-3363. Freight collect claims must be reported directly to freight carrier and are the responsibility of the customer.

Warranty Claims
Dynaflex Products warrants the products or components parts sold conform to the specifications and physical descriptions contained in any or all Dynaflex Product literature, including but not limited to product catalogs, flyers or individual sale sheets. The Limited Warranty appearing on any or all Dynaflex Product literature is exclusive and is in lieu of all warranties whether written, oral or implied, including any warranty on fit or purpose.

Limited Warranty
This warranty applies to and is for the benefit of the original purchaser only.

Dynaflex Products are warranted for one year from date of purchase with proof of purchase only. If proof of purchase cannot be supplied, then the warranty will be from date of shipment, against defect in material and workmanship. This warranty does not apply if the defects are due to accident, neglect, corrosive environments or other abnormal service conditions.

This warranty is limited to the provisions shown and Dynaflex Products does not assume responsibility for the cost of removal or installation of the product or any consequential expense.

Should the product appear to be defective within the warranty period, it should be returned to any participating dealer selling Dynaflex Products. If their inspection confirms that the product failed as result of material or workmanship, and Dynaflex Products accepts responsibility the product will be replaced at no charge.